RAG (Red-Amber-Green) Report
Purpose
Monitor outlet operational status with color-coded classification for efficient location management.
Overview
The RAG Report delivers real-time operational status monitoring across retail locations using a traffic light system classification. This critical monitoring tool categorizes outlets as Red (issues), Amber (attention needed), or Green (fully operational) based on predefined operational conditions and system connectivity.
The report provides immediate visibility into location performance, enabling businesses to quickly identify problem areas, prioritize support resources, and maintain operational standards. Through automated status classification and detailed reason codes, the system enables proactive issue resolution and performance optimization.
What it does?
Provides status-based monitoring of:
- Outlet operational activity levels
- System connectivity and hub status
- Performance classification and alerts
- Issue identification and prioritization
Example
Sample RAG Report Entry:
Client: Premium Retail Chain (ID: CLI-2025-001)
Outlet: Downtown Store Alpha (Code: OUT-001-ALPHA)
Address: 123 Main Street, Downtown District
Status: 🟥 Red
Reason: Hub Offline - Connection Lost
Date: 2025-07-02 08:30:00
Priority: High - Immediate Attention Required
- Status colors provide immediate visual identification of outlet conditions.
- Reason codes help prioritize and direct appropriate support resources.
Sample Excel Report
A sample RAG report Excel template is provided here:
Download RAG Report.xlsx
This template includes status classifications and sample entries for reference.
Delivery and Configuration
- Format: Excel spreadsheet with color-coded status indicators
- Delivery Method: Automated email distribution with alerts
- File Naming: RAG Report.xlsx
- Frequency: Daily (multiple times for critical monitoring)
Key Elements
| Element | Description |
|---|---|
| Client ID | Unique identifier for client organization |
| Client Name | Company or organization name |
| Outlet Name | Store or location identifier |
| Outlet Number | Unique outlet identifier code |
| Address | Physical location of outlet |
| Status | Color classification (Red/Amber/Green) |
| Reason | Detailed explanation for status assignment |
| Date | Report generation timestamp |
| Priority Level | Urgency indicator for required action |
| Last Update | Most recent status change timestamp |
Target Users
- Regional Managers - Monitor territory performance
- Operations Teams - Coordinate issue resolution
- Technical Support - Address connectivity problems
Benefits
- Real-time Monitoring: Immediate visibility into outlet status
- Priority Management: Focus resources on critical issues
- Proactive Response: Address problems before they escalate
- Performance Tracking: Monitor operational consistency
- Resource Optimization: Efficiently deploy support teams