📄️ Overview
Welcome to CoolR! This document provides a comprehensive overview of your onboarding journey. Once hardware is deployed in-market, onboarding can be approached at three progressive levels based on the scale and scope of your operations.
📄️ Scope of Work
A well-defined Scope of Work (SOW) is essential for the success of any project. It serves as a foundational document that outlines the expectations, deliverables, and processes for all parties involved. The SOW typically includes:
📄️ Hardware Procurement
CoolR will support your preferred method of hardware delivery to your country. Our default shipping method usually takes approximately 8 weeks from the time we receive your purchase order (PO).
📄️ Master Data Overview
Master Data is the foundation of CoolR’s ecosystem. It powers accurate analysis, tailored insights, and effective solutions across all our systems.
📄️ Operations Overview
Once VistaZ devices are deployed in the field, ongoing management and optimization become essential to ensure their reliable performance. CoolR’s operations framework is designed to:
📄️ PO & Invoicing Guidelines
To streamline billing and ensure timely processing, CoolR requires clients to follow specific guidelines when issuing Purchase Orders (POs) for both SaaS services and Hardware purchases.
📄️ User Training & Onboarding
To ensure a smooth and effective experience with CoolR's hardware and platform services, tailored training programs are offered based on specific user roles —such as installers, field reps, IT teams, sales managers, and retail operations staff.