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User Training & Onboarding

To ensure a smooth and effective experience with CoolR's hardware and platform services, tailored training programs are offered based on specific user roles—such as installers, field reps, IT teams, sales managers, and retail operations staff.

These programs equip users with the skills and knowledge necessary to fully utilize the CoolR ecosystem.

Hardware Installation Training: Installers & Field Engineers​

This training focuses on the correct setup of VistaZ devices in-store for optimal performance. This includes:

Unboxing the Hardware​

Step-by-step overview of what’s included and how to prepare for setup.

Physical install​

  1. Mounting, alignment, and activation of VistaZ cameras.
  2. Ensuring clear product visibility for image capture and analysis.

Association and verification​

  1. Associating camera with the cabinet.
  2. Verify connectivity
Note

Learn more: Hardware Installation Guide

Platform Training: Supervisors, Sales Managers, Retail Operations Teams​

This session trains commercial and operations teams to manage, monitor, and gain insights from the CoolR platform.

  • Understand layout, navigation, and accessing key features.

Interpreting Real-Time Data & AI Insights​

  • Learn how to turn image and shelf data into actionable intelligence.

Managing Alerts & Notifications​

  • Responding to out-of-stock items, foreign products, or planogram violations.

Asset Tracking & Benchmarking​

  • Monitor field device status and evaluate performance metrics.

Generating & Sharing Reports​

  • Create operational, compliance, and trend reports for internal teams.

Why Training Matters​

A well-trained team ensures:

  • Increased operational efficiency
  • Fewer technical support requests
  • Improved data accuracy from better camera setup
  • Stronger adoption across roles
tip

Customized training sessions can be scheduled based on your team's needs. Contact your Account Director for more information.