Hardware Procurement
CoolR will support your preferred method of hardware delivery to your country. Our default shipping method usually takes approximately 8 weeks from the time we receive your purchase order (PO).
Shipping Methods
Most clients choose DDP (Delivered Duty Paid):
The seller assumes all responsibility, risk, and costs associated with delivering the goods until they arrive at your specified destination.
Alternatively, DAP (Delivered At Place) may also be arranged:
In this method, the seller is responsible for delivery to the destination, but the buyer is responsible for import duties and taxes.
tip
Speak to your Account Director to ensure the most suitable logistics solution is arranged for your region.
Hardware Procurement Workflow
| Stage | Description |
|---|---|
| Purchase Order Submission | You place an order by submitting a PO for VistaZ cameras. |
| Order Fulfillment | Cameras are either built to order or sourced from available stock. |
| Quality Assurance | Each unit undergoes a rigorous QA process to ensure functionality. |
| Software/Firmware Installation | Required software or firmware is pre-installed. |
| Secure Packaging | Cameras are packed using shock-resistant, protective materials. |
| Labeling | Packages are labeled with product details, serial numbers, and shipping information. |
| Logistics Handoff | We coordinate with trusted logistics partners to manage the shipment. |
| Tracking | A tracking number is generated and shared for real-time status updates. |
| Customs Documentation | All necessary documents are prepared to ensure smooth customs clearance. |
| Delivery | Equipment is delivered to your specified location. |
| Training | Your team is provided with setup and installation training. |