Operations Overview

Once VistaZ devices are deployed in the field, ongoing management and optimization become essential to ensure their reliable performance. CoolR’s operations framework is designed to:

• Maintain device uptime and data accuracy
• Preserve image and asset integrity
• Optimize field performance and shelf compliance

Maintaining high-quality data is vital to generating accurate insights and ensuring continuous improvement across retail operations.

Device Management

Effective device management ensures that all deployed VistaZ cameras function smoothly and consistently across retail locations.

Key Responsibilities:

• Battery Health Monitoring
  The support team utilizes an automated monitoring system and system alerts to perform regular battery checks, ensuring uninterrupted operation. Customers are notified through alerts, enabling them to proactively replace batteries before depletion. VistaZ devices are designed for easy battery replacement without the need to dismount the entire unit.

• Proactive Alerts
  The system automatically generates alerts (via email or in-app notifications) for device malfunctions or maintenance needs. These are routed to the field operations or support team for immediate resolution.

tip

Timely device maintenance ensures reliable data capture, avoids disruptions, and reduces field service costs.

Asset Management

The CoolR Asset Management System offers comprehensive visibility and control over all deployed camera and cooler assets.

What It Does:

1. Displacement Tracking
   Identifies when a cooler or camera has been moved, enabling quick corrective action.

2. Temperature Monitoring
   Triggers real-time alerts when a cooler exceeds safe operating temperatures, helping prevent spoilage and maintain food safety compliance.

3. Planogram Assignment Detection
   Flags devices capturing images without an associated Planogram (PoG) for timely assignment.

4. Image Rejection Handling
   Manages and reports on rejected images due to poor lighting, obstructions, or other technical issues.

Merchandising Execution

CoolR’s merchandising operations help improve shelf performance and boost consumer satisfaction through real-time visibility into product placement and cooler conditions.

Automated Issue Detection:

• Out-of-Stock Items
• Unauthorized or Foreign Products
• Purity Violations (non-brand presence)
• Missing Price Tags
• Planogram Non-Compliance

Benefits:

• Real-time Alerts: Sent to field teams for quick action (e.g., restocking, removing non-brand items, correcting layouts).
• Compliance Monitoring: Ensures shelves are organized and meet brand standards.
• Trend Analysis: Enables tracking of performance improvements in compliance, availability, and execution over time.

tip

A proactive merchandising strategy not only enhances customer experience but also strengthens your brand’s presence at the point of sale.