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Alert Definition

Alerts are a key part of the Coolr ecosystem. Coolr believes in management by exception. Considering the same, Coolr alert system allows to set quite complex rules and different recipients based on those rules.

Alert Categories​

Currently, Coolr has over 50 types of alerts in different categories:

Device Management​

Activities related to devices - such as battery running low, signal issues, intermittent connectivity etc.

Equipment Managmeent​

Equipment GPS alert, temperature alert, no door opens, excessive door opens etc.

Sales Opportunity​

  • Out of stock by category, shelf or product
  • Foreign product
  • Additional shelf or shelf missing
  • Planogram compliance

Alert Filters/ Notifications​

You can definie different type of alert configurations based on combinations of Channel, Classification, Market and Asset Type.

For example, you can define that you want an alert in Grocery Channel for Stock below 80% in North East while Grocery Channel in Virginia should alert when stock is below 85%.

Similarly, you can configure that North East alerts should go to John Doe while Virginia alerts should go to the Store Sales Reps

API Integration​

Due to complexity of the configuration, currently it is not recommended to use API for alert configuration.